We strive to make our customers satisfied with the product
they have purchased from us. If you are having trouble with a premium Pivotpulse
LLP product or believe it is defective, and/or you are feeling frustrated, then
please submit a ticket to our Helpdesk to report your defective product and our
team will assist you as soon as possible. For a damaged extension or template,
we will request from you a link and/or a screenshot of the issue to be sent to
our support service. Please also note that:
You may cancel your account at any time, however, there are
no refunds for cancellation.
If you get a refund, you cannot use the downloaded premium
products any more.
If the product (after update) is still damaged, we may
offset the amount of your refund by the diminished value of the product.
Refunds can take up to 14 days to reflect in your account.
